Terms and conditions of use

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Homely Hammock cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Homely Hammock returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. 

Exchange 

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for Singapore orders and 10-15 working days for international orders for the process once the goods have arrived and stocks are available. Items must be in original packaging, in all original boxes, packaging materials and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Homely Hammock will not be held responsible for items lost or damaged in transit.

All shipping back to Homely Hammock is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer's expense. 

If you are returning items for exchange please be aware that a second charge may apply. 

Non-Returnable 

For reasons of hygiene and public health, refunds/exchanges are not available for used apparel (this does not apply to faulty goods – faulty products will be exchanged like for like)

Discounted or our end of line products can only be returned for repair - no refunds of replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Homely Hammock immediately. This will be given special priority and you can expect to receive the correct item within 72 hours (for Singapore orders; 10 working days for international orders) if stocks are available. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

Delivery service

We try to make the delivery process as simple as possible.

Delivery times are calculated in working days Monday to Friday. If you order after 4pm (Singapore time) the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume in certain sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. 

All small orders are sent out via standard international registered mail with the option for either air or surface delivery.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Homely Hammock uses industry standard practices to safeguard the confidentiality of your personal identifiable information.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested. 
* To improve the content design and layout of the website. 
* To understand the interest and buying behaviour of our registered users
* To perform other such general marketing and promotional focused on our products and activities. 

Conditions Of Use

Homely Hammock and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Homely Hammock you accept these conditions. Please read them carefully. Homely Hammock controls and operates this site from its office within Singapore. The laws of Singapore govern claims relating to including the use of this site and materials contained. 

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands. 

Copyrights

All content includes on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are all owned by Homely Hammock and are protected by international copyright laws. 

License and Site Access

This site may not be reproduced duplicated, copied, sold – resold or otherwise exploited for any commercial exploited without written consent of Homely Hammock.

Product Descriptions

Homely Hammock and its affiliates attempt to be as accurate as possible, however, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free.

From time to time there may be information on Homely Hammock that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you. 

Prices

Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and delivery on checkout.

Please review our other policies posted on this site. These policies also govern your visit to Homely Hammock.